GPSLockbox Warranty & RMA Process

GPSLockbox Warranty & RMA Process

THREE-YEAR LIMITED WARRANTY

GPSLockbox warrants to the original end user purchaser (“You”) that your GPSLockbox product(s) shall be free of defects in materials and workmanship under normal use for Three (3) years from the original date of purchase (the “Warranty Period”).


THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR TRADE USAGE. 

GPSLockbox exclusive liability and Your exclusive remedy hereunder is expressly limited to, at GPSLockbox sole option and discretion, the exchange, repair or replacement of defective or non-conforming materials, parts, or components without charge for either parts or labor, and to whatever extent it shall deem necessary to the restoration of the product or components to proper operating condition. Any replacement shall consist of a new or re-manufactured functionally equivalent product of equal value and will be solely at the discretion of GPS Lockbox.

WARRANTY PROCEDURE & SERVICE

During the warranty period, GPSLockbox will provide advance replacements for defective parts.


PLEASE DO NOT REMOVE AND SEND ENTIRE UNIT TO SERVICE AT GPSLOCKBOX.

FOR WARRANTY SERVICE, please contact us by portal, phone, or email listed below so we can determine the problem with your product. Once we have determined the issue, we will send you a replacement component along with a return shipping label to return the defective part if required. If defective items are not returned to GPSLockbox within 30 days or it is determined that the damage is from misuse or abuse, you will be charged for the replacement part plus shipping.

SLA’s for request are as follows

  1. Communications from email or website service request: 24 business hours
  2. Communications from voicemail: 24 business hours
  3. Shipment expediency: Ground shipping unless otherwise noted or requested (additional charges may occur)
CONTACT INFORMATION

The request for an RMA from a customer or partner will go to:

https://support.gpslockbox.com/portal/en/home

  1. Submit Service Request
  2. If needed, setup an account or log in to an existing account
  3. Submit ticket and fill in all required fields

Or

An email request can be sent and tracked via: service@gpslockbox.com

Or

A call can be placed directly to our support team at: 844.GPS.LOCK (844.477.5625) | M-F 8:00am to 5:00pm PST

All requests for RMA, warranty work, or technical requests will be logged and tracked via our CRM system against the customer account.

Billing Remittance

If for some reason there are additional charges or expenses incurred during the RMA process that is outside our warranty, these will be invoiced by the GPSLockbox accounting team and sent to client.  Any billing inquiries related to warranty or RMA work are to be directed to accounting@gpslockbox.com


ADDRESS:

GPSLockbox Service Center

7000 Franklin Blvd., Ste 575
​Sacramento, CA 95823